dhaka7e Terms and Conditions

1. General Terms

These terms and conditions ("Terms") form a legal agreement between dhaka7e ("we", "our", "platform") and each member ("you", "user") who uses our website and services.

By accessing the dhaka7e website, creating an account, or using any of our services, you are giving your full agreement to these Terms. If you do not agree with any part of these Terms, please refrain from using our platform.

We reserve the right to update these Terms at any time. Registered users will be notified of significant changes. Continued use of the platform after any changes constitutes acceptance of the new Terms.

2. Eligibility and Registration

2.1 Age Requirement

You must be at least 21 years old to use dhaka7e services. Opening an account on this platform is only permitted for those aged 21 or above. We may request proof of identity to verify age at any time.

2.2 Registration Requirements

• Each person may open only one account.
• All information provided at the time of registration must be true, accurate, and complete.
• Providing false information will result in immediate account closure.
• Operating multiple accounts from the same person, household, or address is prohibited.
• If your registered details change, please notify us immediately.

2.3 Identity Verification (KYC)

To ensure safe and responsible gaming, dhaka7e conducts identity verification in certain circumstances. We may request a national identity card or other valid documents in cases involving withdrawals or suspected suspicious activity.

3. Account Management

3.1 Login and Security

You are solely responsible for the security of your dhaka7e account. Keep your username and password confidential and do not share them with anyone. If you suspect unauthorised access, contact us immediately.

3.2 Account Ownership

Your account is non-transferable. Selling, renting, or transferring your account to a third party is strictly prohibited. The registered account holder is responsible for all activity on the account.

3.3 Account Balance

Funds held in your account are kept securely by dhaka7e. No interest applies to account balances. A separate policy may apply to accounts that remain inactive for an extended period, and the relevant user will be informed in advance.

4. Deposits and Withdrawals

4.1 Deposit Rules

To deposit funds at dhaka7e, we accept Bangladesh's most widely used mobile banking services: bKash, Nagad, Rocket, and Upay.

When making a deposit, please use the correct amount and the specified reference number. dhaka7e is not responsible for any delay caused by incorrect information provided by the user.

4.2 Withdrawal Rules

Withdrawal requests are generally processed within 30 minutes to 3 hours. However, additional time may be required if verification is needed or if unusual activity is detected.

• The number registered to your account must be used for withdrawals.
• Winnings earned from bonuses must meet the wagering requirements before a withdrawal can be made.
• Withdrawals may be temporarily suspended in cases of suspected suspicious activity.
• Withdrawals are only approved to a payment method registered in your own name.

5. Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000.

5.2 Wagering Requirements

The wagering requirement for the welcome bonus is 15 times (15x). This means the bonus amount must be wagered 15 times before it can be withdrawn.

• There will be a set time limit for completing the wagering requirements.
• Certain games may not count toward wagering calculations.
• If a withdrawal is made before the bonus conditions are met, the bonus funds will be forfeited.

5.3 Other Promotions

dhaka7e offers various promotional offers from time to time. Each promotion has its own terms and conditions, which are stated alongside the offer. Special rules may apply when using multiple bonuses at the same time.

5.4 VIP Program

The dhaka7e VIP program has five tiers: Bronze, Silver, Gold, Platinum, and Diamond. Weekly cashback benefits increase as you move to higher tiers. VIP benefits depend on individual gaming activity.

6. Gaming Rules

6.1 General Gaming Terms

All games at dhaka7e are operated fairly and transparently. The games available on our platform are supplied by recognised game providers, including Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, and others.

6.2 Technical Errors

If any round remains incomplete due to a technical fault or disruption in a game, dhaka7e reserves the right to void that round and refund the wagered amount. dhaka7e is not obligated to pay out any incorrect winnings displayed as a result of a technical error.

6.3 Betting Limits

Minimum and maximum bet limits are set for each game. A specific maximum bet limit per round applies when playing with bonus funds. Exceeding this limit may result in the bonus being cancelled.

7. Prohibited Activities

The following activities are strictly prohibited on dhaka7e:

• Abusing bonuses or attempting to circumvent bonus conditions.
• Any form of fraudulent activity, use of bots, or automated software.
• Operating multiple accounts or using a third party's account.
• Money laundering or transactions involving illegal funds.
• Exploiting system vulnerabilities to gain an unfair advantage.
• Conducting activities with the intent to harm other users.
• Attempting unauthorised access to or hacking of platform systems.
• Operating an account on behalf of a minor.

8. Privacy and Security

dhaka7e is committed to protecting your personal information. All our transactions and data exchanges are secured with SSL encryption. Your personal information is never sold to third parties.

To learn more about how we collect, use, and store your information, please read our Privacy Policy.

To prevent suspicious activity and comply with applicable laws, we may be required to share information with regulatory authorities.

9. Limitation of Liability

dhaka7e makes every effort to operate a safe and reliable platform. However, our liability is limited in the following circumstances:

• If gameplay is disrupted due to your internet connection being lost.
• If loss occurs due to software or hardware issues on your device.
• If there is a delay due to a system disruption by a third-party payment provider.
• If the service is temporarily unavailable due to an unexpected technical fault or server maintenance.

In any circumstance, the maximum liability of dhaka7e is limited to the amount of the transaction in question.

10. Account Closure and Suspension

10.1 Closure by Us

dhaka7e may temporarily or permanently close any account for the following reasons:

• Violation of these Terms.
• Fraudulent activity or bonus abuse.
• Failure to complete identity verification.
• Prolonged inactivity.

10.2 Closure by the User

You may request to close your account at any time through our support team. Any available balance must be withdrawn before the account is closed.

11. Responsible Gaming

dhaka7e believes that gaming should be an entertainment activity. We are committed to responsible gaming and encourage members to develop healthy gaming habits.

• You can set deposit limits for yourself.
• Options are available for a temporary break or long-term self-exclusion.
• If you notice signs of gambling addiction, please contact our support team.

To learn more about responsible gaming, please read our Responsible Gaming page.

12. Changes to Terms

dhaka7e reserves the right to change, amend, or update these terms and conditions at any time. For significant changes:

• Registered users will be notified by email or via a notice on the platform before the changes take effect.
• Continued use of the platform after any changes will be considered acceptance of the new Terms.
• If you do not agree with the new Terms, you will have the option to close your account.

The date of the last update is noted at the top of this page. Visit this page regularly to stay informed of any updates.

13. Contact Us

If you have any questions or concerns about these terms and conditions, please contact our support team:

• Live Chat: Talk to our support team directly on the site 24/7 after logging in.
• Email: [email protected]

Our support team is available in Bengali 24 hours a day, 7 days a week.