dhaka7e Privacy Policy
Everything is explained here transparently — what steps we take to collect, use, and protect your personal information, and what rights you have.
This privacy policy applies to the dhaka7e platform ("we", "us") and covers all services provided on our website dhaka7e.lat. When you ("user") register on our site, play games, or use any of our services, you agree to the terms of this privacy policy. We give the highest importance to protecting your personal information, and our platform applies modern security measures including SSL encryption.
Please read this policy carefully. If you have any questions, contact us via our 24/7 live chat support or by email.
1 What Information We Collect
We collect the following types of information in order to provide you with a smooth and secure experience on the dhaka7e platform:
1.1 Registration Information
- Full name, date of birth, and gender
- Email address and mobile number
- Username and password (stored in encrypted form)
- Residential address and nationality
1.2 Identity Verification Information (KYC)
As part of responsible gaming and financial protection, we may collect a copy of your national ID or passport and proof-of-address documents. This information is used solely for the purpose of identity verification.
1.3 Financial Transaction Information
- Deposit and withdrawal amounts and dates
- Name of the payment method used (bKash, Nagad, Rocket, Upay)
- Transaction ID and reference number
1.4 Technical and Usage Information
- IP address, browser type, and operating system
- Site access times and page view history
- Cookies and session data
- Device type and unique identifier number
2 How We Collect Information
We collect information in the following ways:
- Directly from you: Through registration forms, the KYC verification process, customer support contact, and deposit/withdrawal requests.
- Automatically: Through cookies, log files, and tracking technologies when you visit our website.
- From third parties: Confirmation information from payment gateways and identity verification providers as needed.
3 Purpose of Using Information
We use the collected information for the following purposes:
3.1 Account Management
Information is used to create, verify, and manage your account. This information is essential to ensure secure login and prevent unauthorized access.
3.2 Financial Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to ensure the accuracy of transactions.
3.3 Customer Support
Our support team may use your information to resolve your complaints, questions, or issues quickly and effectively.
3.4 Security and Fraud Prevention
Technical information is analyzed to identify unusual account activity, prevent fraud, and maintain the security of the platform.
3.5 Responsible Gaming
Monitoring your gaming activity to ensure responsible gaming and to provide assistance when needed.
3.6 Service Improvement
Anonymous usage statistics are analyzed to improve the user experience, develop new features, and enhance site performance.
4 Information Sharing and Disclosure
dhaka7e does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
Necessary financial information is shared with payment gateways such as bKash, Nagad, Rocket, and Upay to complete transactions. These organizations are governed by their own privacy policies.
4.2 Technology Service Providers
Information may be shared on a limited basis with technology service providers required to operate the site (such as hosting and security providers). These partners are contractually bound to protect the data.
4.3 Legal Obligations
We may be required to disclose necessary information in response to a court order, government directive, or a lawful request from a law enforcement agency.
4.4 Anti-Money Laundering (AML) Compliance
In certain circumstances, information may be shared with verification agencies to comply with applicable AML regulations for the purpose of preventing financial crime.
5 Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that improve the functionality of the site.
5.1 Essential Cookies
These cookies are essential for operating the basic functions of the site. They are used to maintain login sessions, ensure security, and complete transactions.
5.2 Functional Cookies
These cookies are used to remember your preferences — such as language preference, screen layout, and so on.
5.3 Analytical Cookies
These cookies are used to analyze site usage statistics and improve our services. The information collected is processed in anonymous form.
You can disable cookies at any time through your browser settings, though this may limit some functionality of the site.
6 Data Retention Period
We retain your personal information for as long as:
- Your account is active and you are using our services
- The information is needed to fulfill the purposes described in this policy
- Retention is required for legal, regulatory, or dispute resolution purposes
Even after an account is closed, financial transaction records and KYC documents may be retained for a specified period in accordance with applicable regulations.
7 Your Rights
You have the following rights regarding your personal information:
7.1 Right to Access
You may request to know what information we hold about you and to receive a copy of it.
7.2 Right to Rectification
If your information is incorrect or out of date, contact us to have it corrected. We will update it as soon as possible.
7.3 Right to Erasure
In certain circumstances you may request that your information be deleted. However, some information may need to be retained due to legal obligations.
7.4 Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted.
7.5 Right to Data Portability
You may request to receive your information in a machine-readable format.
To exercise these rights, contact our support team via live chat or email: [email protected]
8 Data Security Measures
dhaka7e applies multiple layers of security measures to protect your information:
- SSL Encryption: Every connection on the site is protected by 256-bit SSL encryption, which keeps data transmission secure.
- Data Encryption: Sensitive information stored on our systems is kept in encrypted form.
- Access Control: Only authorized personnel can access specific information.
- Security Audits: Regular security testing and vulnerability assessments are carried out.
- Two-Factor Verification: Additional verification is in place for suspicious login attempts.
However, no method on the internet is completely secure. So keep your account password confidential and do not share it with anyone.
9 Privacy of Minors
dhaka7e provides services only to those aged 21 or above. We do not intentionally collect any information from minors. If we learn that a minor has registered on our site, that account will be immediately closed and all related information will be deleted.
If you believe a minor is using our services, please let us know at [email protected].
10 International Data Transfers
Our servers and technology infrastructure may be located outside Bangladesh. In such cases, your information may be transferred internationally. However, appropriate protective measures are always maintained during such transfers, and the terms of this privacy policy continue to apply.
11 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy policies of those external sites. We recommend reading the privacy policy of any other site before visiting it.
12 Policy Changes
We may update this privacy policy from time to time. If any significant changes are made, we will notify you by email or through a notice on the site. The updated policy will take effect from the date it is published. We recommend that you visit this page regularly.
If you continue to use our services after any changes, it will be considered that you have agreed to the updated policy.
13 Contact Us
If you have any questions, concerns, or requests about this privacy policy, please contact us:
- Live Chat: Log in to the site and reach us via 24/7 live chat support
- Email: [email protected]
We generally try to respond to privacy-related requests as quickly as possible. Protecting your information is our highest priority.